Accessible Information Standard

The accessible information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss can receive, access and understand information, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.

This applies to patients and their carers who have information and / or communication needs relating to a disability, impairment or sensory loss.  It also applies to parents and carers of patients who have such information and / or communication needs, where appropriate.

Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing and / or visual loss, people who are deaf-blind and people with a learning disability. However, this list is not exhaustive.

Please see Accessible Information Easy Read Leaflet

  • Should you have any requirements or know of a patient who needs support please let the Practice know and we will help provide support whether that is by providing information in large print or putting a patient in touch with British Sign Language (BSL), an interpreter, email or braille. You can tell us by telephoning the surgery, emailing us on cradleysurgery@nhs.net or filling out this form and returning it to the surgery.

Leaflet for accessible information Accessible Information Patient Form 1

  • Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.
  • Please do not hesitate to contact the Practice if you have any questions.