Appointments

Urgent appointments

Non-urgent advice: Appointment Information

Please could we ask all patients if you require an urgent, on the day appointment, to try and ring the surgery between 8-10 am, when possible. If you ring later in the day we cannot guarantee you will receive same day care and may advise you to contact 111.

Urgent appointments are done via a triage system, our reception team will take a history, ask for symptoms etc to get patients the appropriate clinician, it is likely to be a telephone call initially. We offer URGENT on the day appointments with the designated Duty Doctor.

  • Phone us on 01886 880 207, Monday to Friday from 8am to 6.30pm.When you call us we will use the information that you provide to the receptionist to help direct you to the most appropriate health professional that can help you.
  • Please do not use our online consultations for urgent requests.  Our online consults are responded to within 3 working days, this is why it is not suitable for urgent matters. 

Routine appointments

To request a routine appointment you can:

  • Phone us on 01886 880 207, Monday to Friday from 8am to 6:30pm
  • Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
  • Use your NHS account (through the NHS website or NHS App) to book vaccinations on NHS App, only appointments patients can book online are blood tests.

Patients can also use our online consultation tool to ask if they require a routine appointment, however if using this system for an appointment request please be mindful that online consults are dealt with, within 3 working days. If you require quicker advice, please call us.

At the moment our online consults are turned off on Friday evenings and weekends due to an overwhelming amount resulting in our current capacity limit being reached but we will continue to review this.

When you get in touch, we’ll ask what you need help with.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • phone us on 01886 880 207, Monday to Friday from 8am to 6.30pm (Except weekends and bank holidays).
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond. (we will do our very best to facilitate this request for you but may offer you another clinician if more appropriate or timely)
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Non-urgent advice: Home visits

If you are too ill to attend the surgery please telephone for a visit before 10.30am.

Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible.

Lack of transport is not a reason for requesting a house visit. We visit housebound patients whenever possible.