Receptionists Campaign 2025- Please Watch
At Cradley Surgery we want to help raise awareness to be kind to all our staff, this latest campaign focuses on Reception Staff.
Receptionists are not ‘just admin’ — they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the clinical team, and without them, there is no access. But constant abuse is pushing them to breaking point.
Burnout is rising, and we are losing skilled staff who can no longer absorb the emotional toll. This campaign is a call for compassion — because protecting our reception teams protects access to care.
Please watch the video below to see just a snapshot of what reception (and dispensary) teams deal with on a daily basis. Our team not only answer phone calls, there is a lot of “hidden” work which patients don’t get to see.
You don’t know what happened on the call they just took..
