NHS 111 Campaign

The NHS 111 campaign encourages people to use the NHS 111 service when they have an urgent but not life-threatening medical need. The campaign promotes the NHS 111 service and how people can call, go online or use the NHS App to get assessed and directed to the right place for them.

You should still call 999 or go to A&E in an emergency when someone is seriously ill or injured and their life is at

risk.

If you need urgent medical help but you’re not sure where to go, use 111 to get assessed and directed to the right

place for you. Call, go online or use the NHS App.

• Get to the help you need. If you need urgent medical help but you’re not sure where to go, use 111 to get assessed

and directed to the right place for you. Call, go online or use the NHS App.

• NHS 111 can assess and direct you to the most appropriate local service, including your GP practice, urgent dental

care, pharmacy, or nearest urgent treatment centre. Call, go online or use the NHS App.

• NHS 111 can assess and direct you to the right place for you and, if needed, can arrange a call back from a nurse,

doctor, or paramedic. Call, go online or use the NHS App.

Wider Messaging

• If you or someone else is experiencing a mental health crisis you can call NHS 111 and select the mental health

option for 24-hour urgent mental health advice and support.

• NHS 111 is available 24 hours a day, seven days a week.

• People who need help in another language can call 111 and ask for an interpreter, British Sign Language (BSL)

users can contact 111 using the NHS 111 BSL interpreter service by visiting 111.nhs.uk, and text relay users can

call 18001 111.

• For more information go to www.nhs.uk/111