We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff, patients or property. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients. Instances of violent behaviour will be referred to the Herefordshire Primary Care Trust Violent Patients Scheme, with access to healthcare services being severely compromised as a result.