Routine Clinic Times
Monday – Friday
Mornings – 9.00 am to 12 pm
Evenings – 3.00 pm – 5 pm
Appointments
All surgeries are by appointment only. We will always see you on the same day if your problem is urgent. For routine matters please book an appointment as far in advance as possible and always cancel if you cannot attend by calling us or using our online consultation tool.
Test Results
To obtain the results of tests and investigations, please telephone personally after 2pm. Some results require clarification and you may be asked to telephone again, speak to the doctor or make an appointment. You can also use the NHS App.
Home Visits
If you are too ill to attend the surgery please telephone for a visit before 10.30am. Our doctors typically see four patients in the practice it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. Lack of transport is not a reason for requesting a house visit. We visit housebound patients whenever possible.
Emergency Out of Hours services
Should you require an emergency doctor when the surgery is closed (6:30pm – 8.00am Monday – Thursday and 6:30 pm Friday – 8.00am Monday, we are closed at Weekends.) your telephone call to the surgery will be automatically diverted to the out of hours service. The telephone number for the Out-of-Hours service is now 111. Your call will be handled by someone who will take your details and one of several things may happen:
- If it is very urgent an ambulance may be called
- For the majority of problems which only require advice there will be a doctor available
- Should you actually need to see a doctor, a time will be arranged for you to attend either the local Primary Care Centre at Hereford
- On occasions a home visit may be necessary for those too ill to attend the centre and a visit will be arranged.
The minor injury unit at Ledbury Community Hospital is for accidents and injuries and they can be contacted on 01531 – 632488. Should the nurses based at the unit be unable to deal with your problem you may be asked to attend the Out of Hours Centre at Hereford or be transferred to the County Hospital in Hereford.
For RNID typetalk text phone users if you need to contact the Out of Hours Service the number is listed in the ‘Disabled Patients’ section of the leaflet.
Seeing a Doctor
Expressing a preference – providing you have been accepted for inclusion on the practice list, you may express a preference to receive services from a particular doctor or nurse, either generally or in relation to a particular condition. If you wish to do this, please write to the practice manager, who will ensure that your preference(s) will be recorded in your records. We will endeavor to comply with your request but there may be occasions when we may not be able to do so.
Consultations
10 minutes is the NHS general practice standard. This is very, very difficult for the clinicians and for you, the patients, especially if there are complex issues. We do limit appointments to one problem – this can be frustrating but if we rush, we’ll make mistakes. One of the most problematical statements a patient will make at the end of a consultation is, ‘Just a quick question, doctor…’ It never is.
Please when booking try and remember “one appointment, one problem”. If you need a longer appointment, we can arrange this, you’ll just need to ask for this when booking your appointment if you’re wanting to discuss a few issues.
Going abroad?
For a Travel risk assessment form print out and fill in our Travel Form. Please phone the surgery 14 working days after submitting the completed form for the result and for an appointment if necessary.
Data Protection Act
The practice is fully computerised and we are registered under the Data Protection Act 1998. A charge will be made for information requested under the terms of act.
Disabled patients
The surgery has full access and facilities for disabled patients and Deaf Link.
For RNID typetalk text phone users, if you need to contact the Out of Hours Service please call 18001 0845 6018803.
Comments and Complaints
We aim to provide a high quality service and are very interested in hearing any constructive comments you may have.
The practice has an approved complaints procedure and we always welcome the opportunity of dealing with any part of our service that may be causing you concern. Please contact our practice manager by letter, telephone or in person to take advantage of this service.
Confidentiality
All patients’ records and information will be handled in the strictest of confidence in accordance with NHS regulations and codes of practice. We respect your right to privacy and keep all your health information confidential and secure. This information is only available to those involved in your care. For this reason staff may refuse to release information, particularly over the telephone, to a relative. This may occasionally appear unreasonable but it is hoped it will be recognised as being in the best interest of the patient.
Vaccine Information
Please Click Here to Download the practice Vaccine Information
