Patient Survey

We value your feedback and would appreciate if you took a few moments to respond to some questions.

Patient Survey Results

Please Click Here to view the Patient Survey Results January 2017

You Said: We Did

Please Click Here to view how we’ve taken the feedback we’ve received on board.

New Patient Survey

You can fill out a paper version of our Patient Survey by downloading it Here. Alternatively, you can fill out the form online and submit it to the practice below:

Dear Patient
We would be grateful if you would complete this survey about this practice (it doesn’t take very long!). We want to provide the best care possible and feedback from this survey will enable us to identify areas that may need improvement. Your opinions are therefore very valuable. Please answer all the questions where they apply to you. We will not be able to identify you as the questionnaires are anonymised.

Firstly, please tell us the name of your usual Doctor Dr. C SpruceDr. P CleggDr. R Sampson (Locum)Any

In the past 12 months, how many times have you seen a Doctor at the Surgery? NoneOnce or twice Three or four times Five or Six Times More than seven times

Thinking of the times when you want to see a particular Doctor, how quickly are you seen? Same DayNext working day Within 2 working daysWithin 3 working daysWithin 4 working days More than 5 working days

How do you rate this? Excellent Very good GoodFairpoor

Thinking of the times when you want to see any Doctor, how quickly are you seen? Same DayNext working day Within 2 working daysWithin 3 working days Within 4 working daysMore than 5 working days

How do you rate this? Excellent Very good GoodFairPoor

If you need to see a Doctor URGENTLY, can you normally get seen on the same day? All the time Some of the time OccasionallyNeverNever needed to

How long do you have to wait at the Surgery for your Consultations to begin? 5 minutes or less 6 to 10 minutes 11 to 20 minutes 21 to 30 minutes More than 30 minutes

How do you rate this? ExcellentVery Good Good Fair Poor

Thinking of time you have phoned the Surgery, how do you rate the following?

The ability to get through on the phone? Excellent Very Good Good Fair Poor Never tried

The ability to speak to a doctor for advice if appropriate Excellent Very Good Good Fair Poor Never tried

How your receptionist handled your call? Excellent Very Good Good Fair Poor

When you see your USUAL Doctor, how do you rate the following:

How throughly the doctor asks about your symptoms and how you are feeling? Excellent Very Good Good FairPoor

How well the Doctor listens to what you had to say? Excellent Very Good Good Fair Poor

How well the Doctor puts you at ease during your physical examination? Excellent Very Good Good Fair Poor

How much the Doctor involves you in decisions about your care? ExcellentVery Good Good Fair Poor

How well the Doctor explains your problems or any treatment that you may need? Excellent Very Good Good Fair Poor

The amount of time the Doctor spends with you? ExcellentVery Good Good Fair Poor

The Doctor’s response to your questions or worries? ExcellentVery Good Good Fair Poor

The Doctor’s caring and concern for you? ExcellentVery Good Good Fair Poor

Have you seen a Nurse in the Surgery in the last 12 months? Yes – please go to question 9No please go to question 10

Thinking about the Nurse(s) you have seen, how do you rate the following?

How well they listen to what you say? Excellent Very Good Good Fair Poor

The quality of the care they provide? Excellent Very Good Good Fair Poor

How well they explain your health problems and any treatment that you need? ExcellentVery Good Good Fair Poor

Finally, please can you tell us a bit about yourself?

Are you? Male FemaleOtherPrefer not to say Are you?

Do you have a long-standing illness or disability? Yes No

How old are you? 0 – 15 years 16 – 24 years 25 – 34 years 35 – 48 years 49 – 65 years Over 65 years

Do you have a computer, tablet or mobile phone?

Computer

Tablet

Mobile phone

OtherOther

Have you signed up for the NHS App? Yes No

If you use the NHS App, what do you use if for?

Booking Appointments on line

Ordering Repeat Medication

Emailing the Practice

Would you be interested in signing up for the NHS App? Yes No

Please leave contact information at the bottom of form if YES

Would you be happy to receive more information via text, for example, reminders for appointments, reminders for annual checks, details about events at the surgery, advice that your medication is ready to collect? Yes No

What ethnic group do you belong to? British or mixed BritishBlack or Black British Asian or Asian British Chinese IrishOther white background Other mixed Background Mixed Other ethnic group I do not want to answer

Which of the following describes you best? Employed Unemployed At School or in full time education Unable to work due to long term illnessCaring for family / home Retired

How likely are you to recommend our GP practice to friends & family if they needed similar care or treatment? Extremely likely Likely Neither Likely or Unlikely Unlikely Extremely unlikely Don’t know

What was good about your care & what could be improved?

We would be interested in any comments or suggestions you may have. Please use the space provided below: