Please use the NHS App to book Blood Test appointments online.
Or call us on 01886 880 207 to book an appointment.
The Surgery is open between 8 am to 6:30 pm, Monday- Friday.
All incoming and outgoing calls are recorded for training and monitoring purposes.
Phone lines are open 8 am to 1 pm and 1.30 pm to 6.30 pm. Phone lines from 6pm Mondays-Fridays will have the below message :
“The surgery is now prioritising urgent calls, if your call is urgent please stay on the line, otherwise please submit a query using the online consult tool. Remember if you have urgent concerns out of hours call 111 or 999 in an emergency“
Urgent Appointments
Please could we ask all patients if you require an urgent, on the day appointment, to try and ring the surgery between 8 – 10 am, when possible. If you ring later in the day we cannot always guarantee you will receive same day care and may advise you to contact 111.
Appointments with Doctors and Nurses are available, we are offering both face to face and telephone appointments.
Please try and avoid Mondays if you can.
If you request an urgent or same day appointment, our reception team will need you to provide basic details about the nature of your problem to ensure that you can be booked with the most appropriate clinician.
Please do not be offended if they ask, this is at the request of the GP’s and will help us to prioritise the patients that need medical care most urgently. Your request will then be triaged to the Duty Doctor who will make the decision whether you need to be spoken with/ seen that day or if it a routine appointment would be more appropriate.
Routine Appointments
We are also able to offer patients to book routine appointments with the GP for ongoing issues. Please call us on 01886 880 207 or use our online consultation tool.
On Mondays, Thursdays and Fridays we are introducing later GP appointments to try and accommodate patients who struggle to get to us in the day time. These are routine, face to face appointments which will be at 5:20 pm and are pre- bookable only. If you’d like one of these appointments please ring and ask a member of our reception team. Again, please note that these are routine appointments, not urgent.
On Monday evenings we run an enhanced access service for pre bookable face to face appointments. These are released 2 weeks in advance and are from 6:30 p.m to 7:45 p.m. These appointments are here at the surgery, with our GP’s. These sessions are for non urgent appointments only.
If you require medical advice or have a query which is not urgent, please use on online consultation tool. Here, you can send us information, photo’s, request fit notes, enquire about test results, request a doctors letter (please note there may be a charge for this service) and ask questions about referrals. These go directly to our practice staff and will be actioned within 3 working days. (Please do not use for anything urgent)
If you no longer need an appointment you have booked please ensure to cancel it. This means we will be able to offer that appointment to another patients who needs it. You can cancel appointments using your NHS app, our online consultation tool or by calling the surgery.
Extended Hours Appointments (Evening and weekends)
Evening and weekend appointments
We are able to offer appointments at evenings and weekends via our GP Federation, Taurus Healthcare. Please click below to find out more.
If you would like to see or speak with a female GP please ask one of our reception team at the time of booking appointments. We have Dr Sampson who is available for routine appointments, (Dr Sampson is not here every week so these appointments are pre- bookable only.) We also have Hannah, a female advanced nurse practitioner, working remotely on Thursdays and Fridays offering telephone consultations.
HRH triage appointments (Herefordshire Remote Healthcare)
We also offer HRH telephone appointments. These are clinicians in Hereford helping support the practice to help us increase our capacity and get you sorted as quickly as possible. Rest assured, they can access your notes, the same as your usual GP and are here to help our GP’s at the surgery with overwhelming pressures. The HRH clinicians are able decide whether you need medication and can offer face to face same day appointments (here at the surgery) if necessary.
You may get an E-mail before your appointment and the number will come through as withheld. These are bookable on Wednesdays.
In addition to our GP team, we have a whole variety of highly trained professionals on hand to provide expert care when needed including our nursing team, pharmacy team and allied professionals e.g. physiotherapists, occupational therapists, a social prescriber, frailty team, dementia team, community palliative care team and district nursing team. Our reception team will help you to navigate your care and to access the right professional for your needs.
Nursing Appointments
Our team of Practice Nurses and Healthcare Assistants, offer general services to our patients as listed below:
Blood Tests (at the request of a GP, or to monitor a chronic condition)
ECG’s (at the request of a GP or consultant)
Blood Pressure Checks
Dressing changes and wound checks
Removal of stitches or clips
New Patient Medicals (offered to all new patients registering at the practice)
Pill Checks
Cervical Smear
Swab taking
Vaccinations and advice (for children, travel or seasonal vaccinations)
Injections (depo, vitamin b12, shingles and many more.)
Attention to all males over the age of 50 coming for a blood test! (February 2024)
If you are a male over 50, and a patient with us, who has an upcoming appointment for a blood test, our nurse team can add on a PSA blood test ( this is a blood test used primarily to screen for prostate cancer) at the same time for you. Please ask your nurse during the appointment if you fit this criteria!
