Online Services

Contact us online

Also known as AccuRx, online consultation allows you to contact your GP practice online. No account needed, simply contact us by following this link Contact us about your request (

By using online consultation you are able to send text messages to your practice – a quicker and more efficient way of contacting your doctors surgery rather than having to wait on the phone. You are also able to attach photos.

You can contact us online about non- urgent medical issues, admin queries, requesting repeat medications, needing a fit note and so much more.

Remember to make sure your details are up to date with your doctors surgery as you will need to enter your details when sending in your request and it is important they match.

Please be aware that it may take 3 working days for your surgery to get back to you, so do not use online consultation to contact us for anything urgent.


  • How to set up an NHS App Log In click here
  • Youtube Log in guide
  • Get your NHS COVID Pass – view and download your COVID Pass for places in England and Wales using this service, or for travel abroad
  • Get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
  • Order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • Book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments. At Cradley Surgery you can book blood test and health check blood test appointments via the NHS app.
  • Get health advice – search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice or medical help near you
  • View your health record – securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP has given you access to your detailed medical record, you can also see information like test results and details of your consultations
  • Register your organ donation decision – choose to donate some or all of your organs and check your registered decision
  • Find out how the NHS uses your data – choose if data from your health records is shared for research and planning
  • View your NHS number – find out what your NHS number is
    • – Message your GP surgery or a health professional online
    • – Consult a GP or health professional through an online form and get a reply
    • – Access health services on behalf of someone you care for
    • – View your hospital and other healthcare appointments
    • – View useful links your doctor or health professional has shared with you
    • – View and manage care plans
  • After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.
  • If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.