Out of Hours Service

If you’re not sure what to do, NHS 111 can help if you need urgent medical help. They will ask questions about your symptoms so you get the help you need.

If it is a medical emergency call 999.

How to get help out of hours

The out of hours period is from 6:30 pm to 8 am on weekdays and all day at weekends and bank holidays. If you need medical assistance when your GP surgery is not open, you can go to 111.nhs.uk or call 111 if you need medical help now, but it’s not an emergency. NHS 111 is available 24 hours a day, 7 days a week.

You can also visit an urgent care service, such as an NHS walk-in centre, urgent care centre or minor injuries unit. These can provide treatment for minor injuries or illnesses, such as cuts, bruises and rashes. They have proved to be a successful and complimentary service to traditional GP and A & E services.

When to go to A & E

If it is a medical emergency call 999. Find your nearest A & E

An A & E department (accident and emergency) deals with genuine life-threatening emergencies. Such as; loss of consciousness, a sudden confused state, fits that are not stopping, chest pain, breathing difficulties, severe bleeding that cannot be stopped, severe allergic reactions (anaphylaxis), severe burns or scalds, stroke, major trauma such as a road traffic collision, feelings of self harm, or suicide. Not all hospitals have an A & E department, many hospital’s have their own websites and may describe the urgent and emergency care services they offer.

If you’re not sure what to do, NHS 111 can help if you need urgent medical help. They will ask questions about your symptoms so you get the help you need. If you need to go to A & E, NHS 111 will book an arrival time, meaning you could spend less time in A & E.

NON URGENT Out of hours Care:

Our practice is part of the Herefordshire GP Federation- Taurus Healthcare.

Together, the practices of Herefordshire and Tenbury work to provide 24/7 access to General Practice. This is offered routinely via the practice or Improved Access Hubs and urgently via 111. We all use the same computer system, so with your permission, it means the professional you speak with can see your whole record and understand your history.

Taurus Healthcare operates Improved Access Hubs on behalf of Herefordshire General Practice. These can be found at:

  • Cradley Surgery
  • Ledbury Health Partnership
  • Nunwell Surgery (Bromyard)
  • Station Medical Centre (Hereford)
  • Weobley Surgery (Weobley)
  • Ryeland Surgery (Leominster)
  • Much Birch Surgery (Much Birch)
  • Kingstone Surgery (Kingstone)
  • Ross Community Hospital (Ross-on-Wye)
  • Kington Medical Practice (Kington)

Opening times may vary, but you can find full details here: https://www.herefordshiregeneralpractice.co.uk/for-patients/7-day-improved-access. Please note these are not walk- in centres and you will need to make an appointment. To do so, please ask our reception team for a “Taurus extended hours appointment”. If you need urgent help when surgeries are closed, NHS 111 can provide access to the local team. They provide telephone consultations, appointments at Station Medical Centre in Hereford and home visits, according to patient need.

If you can’t make your appointment please cancel by phoning your Practice. If your practice is closed please phone 07876 473 629