April’s Spotlight on… Our Practice Pharmacist team!

Clinical pharmacists work as part of the general practice team to improve value and outcomes from medicines and consult with and treat patients directly. This includes providing extra help to manage long-term conditions, advice for those on multiple medicines and better access to health checks. The role is pivotal to improving the quality of care and ensuring patient safety.

Having clinical pharmacists in GP practices means that GPs can focus their skills where they are most needed, for example on diagnosing and treating patients with more complex conditions. This helps GPs to manage the demands on their time.

Here at Cradley Surgery we have 3 pharmacists who offer telephone calls called Steffan, Adela and Saba.  Please be assured if any of our clinical pharmacists call you they work for Cradley Surgery and work closely with our clinicians.



I am Adela, a clinical pharmacist.

I work remotely for the Surgery.

I have double nationality Spanish and English.

I work at the surgery as part of the healthcare staff. I do medication reviews, queries, audits, and any medicines management task needed to help the GP workload, patients, and the rest of the surgery staff.  When I was in Spain, the uni offered us jobs in the UK, I wanted to travel and improve my English, so that was the main reason I ended up in the UK!!

Since I came to the UK, I have been working at community pharmacies, primary care and hospitals.

I have been in the UK for 20 Years, I am married and I have a 10-year-old daughter. I really like face-to-face work, but due to my husband travelling a lot for his job, I am working remotely because help with childcare at the moment,

I really like working for Cradley Surgery because of the really nice patients and staff.

Everybody is very helpful and nice ☺”


“As a pharmacist, my main area of focus is around optimising patients’ medications to ensure safe and effective prescribing. This can involve starting, stopping, or reviewing medicines. Any changes to your prescription are discussed with the GP who retains the final sign-off.

Pharmacists also provide advice and guidance to both patients and other practice staff around medicines (including when shortages unfortunately disrupt our best-laid plans!), help with GP surgeries achieving local and national targets and can interpret blood results to ensure patient safety amongst many other things.

I personally work Tuesdays at Cradley surgery, and I am available for face-to-face appointments (or telephone, if you prefer) on Tuesday mornings.”

Adela, Saba and Steffan, along with a number of other remote clinicians, support the work done here at the surgery and also with the other practices in our Primary Care Network.

Cradley Surgery would like to reassure all patients that the whole team, whether based in the surgery or somewhere in the county are here to help you!

NHS App help and guidance

Welcome to the NHS App! Please see below for some helpful videos in how to use and navigate the NHS App and what it can be used for 🙂

Meet your NHS App
How to use 111 on the NHS App
How to order a repeat prescription on the NHS App
How to contact your GP Surgery on the NHS App
How to contact your GP Surgery about a health problem on the NHS App
How to see your GP health record on the NHS App
How to see your Hospital referrals/ appointments on the NHS App
How to switch profiles on the NHS App

You can also find more help and information, here.

“Say you served” Cradley Surgery, a Veteran Friendly Practice.

The purpose of this campaign is to encourage veterans to let their GP practice know they have served in the UK Armed Forces; it’s important to ‘say you served’. It does not matter how long someone served for or when they left the Armed Forces, veterans should let their GP surgery know this information, as it may be relevant to their health and care, now or in the future.

Find healthcare and welfare support for veterans, service leavers, non-mobilised reservists, and their family members and carers.

All veterans, service leavers, non-mobilised reservists, and their family members and carers can access a range of specialist healthcare and support created to provide treatment and care for many different problems.

Please visit the NHS website for more information or contact us at the surgery to let “say you served”

Local Pharmacy Information for Easter Bank Holiday Opening Times 2024



EASTER SUNDAY 31ST MARCH 2024 (As always, closed on weekends)


We will re-open as usual on Tuesday April 2nd 2024.

Please click on the following link for more Pharmacy Opening Times and Information

NHSEngland — Midlands » Bank Holiday pharmacy opening times

Easter Bank Holiday Closure

If you require medical assistance on these dates, please visit NHS 111 online, call NHS111 or in the event of an emergency, call 999.

We ask that you ensure you have enough of your usual repeat medication to last for the extended weekend. All requests for repeat medication should be submitted as soon as possible to give enough time to process them before the coming weekend.

For non urgent medical care you can fill in our online consult form, please allow 3 working days for a response.

For information about many common illnesses and injuries, symptoms and treatments, and advice about what to do, when to get help and which NHS service to use, visit the NHS website: nhs.uk.

Some pharmacies will be open on Monday. You can drop in for expert advice on many common illnesses such as headaches, sore throats and aches and pains, and there is no need to book an appointment. Please click here for a list of pharmacies and their opening hours in Herefordshire and Worcestershire.

Pharmacies can also give you help and information on which medicines you can buy over the counter to help manage your illness. To find a pharmacy, visit the NHS website: https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy

Patient Access- Sign in changes


We have been informed by Patient Access that there have been some changes to how users login which includes inputting a one-time passcode (OTP) which is sent via SMS to their registered mobile number.

Memory Awareness

You may be concerned about your own or a relatives memory. It can be challenging to differentiate between changes associated with getting a little older and something more substatial.

The functional questionnaire is a useful indicator, scoring 9 or above recommends a full memory work up including bloods, a CT scan of the head and review by a memory consultant.

We are happy for patients or relatives with their permission to print and fill out this form and hand it into reception for us to action in this instance. Please find below.